VOIDION Integrated Terms of Service

This English version is a translation provided for convenience. In the event of any inconsistency, the Korean version shall prevail; however, for users residing in Japan the Japanese version, and for users residing in Taiwan the Traditional Chinese version prevails. For consumers residing in Quebec, the French version is provided first; if the French version and another language version differ, the consumer may rely on either version according to their interests, as provided by section 91 of the Charter of the French language (Article 44, paragraph 4).

Company: VOIDION (보이디온)
Effective date: October 1, 2026 (first effective August 26, 2026)

Chapter 1 Contract

Article 1 (Purpose)

The purpose of these Terms is to set out the rights, obligations, and responsibilities of VOIDION (the "Company") and the persons who use the services (the "Users"), and other necessary matters, in connection with the use of all online and mobile games provided by the Company and all accompanying services such as networks, web pages, and customer support (the "Service").

These Terms apply in common to all Individual Services that the Company currently provides or will provide in the future. Matters that apply only to an Individual Service are set out in the Operating Policy of that service, and if its content conflicts with these Terms, these Terms prevail.

Article 2 (Definitions)

1. Company — means VOIDION, which provides the Service.
2. Game Services, etc. — means the online and mobile games provided by the Company and all accompanying services such as networks, web pages, and customer support. In these Terms, "Service" means the Game Services, etc.
3. Individual Service — means each game provided by the Company or a service of an equivalent unit.
4. Platform — means the open markets, social services, external account providers, etc. that the Company uses to provide the Game Services, etc.
5. User (Member) — means a person who agrees to these Terms and uses the Service provided by the Company.
6. Account — means the unique information assigned to identify a User and to provide the Service. Depending on the Individual Service, it may be assigned as an anonymous account without a separate registration procedure.
7. Account Information — means all information connected to an Account, including identifiers, linked external account information, payment information, and usage records, that a User has provided to the Company or that has been generated in the course of using the Service.
8. Game Data — means information recorded on the Company's servers as a result of a User's use of the Service, such as progress, owned Content, and settings.
9. Content — means all digital materials provided within the Service, such as items, characters, Game Money, and features.
10. Paid Content — means Content that a User purchases by paying a price.
11. Free Content — means Content that the Company provides free of charge, or that a User obtains through game progress, watching ads, participating in events, etc.
12. Cash — means prepaid in-game currency (a prepaid electronic payment instrument) that a User charges with real money and uses within the Service, and includes Cash that is additionally granted upon charging or granted free of charge through events, rewards, etc. ("Free Cash"; Article 35, paragraph 6). The name may differ depending on the game (e.g., Mimic Cash).
13. Game Money — means in-game currency that is obtained through game progress or exchanged with Cash for use. Names and types differ by game.
14. Probability-Based Items (확률형 아이템) — means Content whose type or effect, when provided upon purchase or use, is determined by probability.
15. Open Market — means a platform on which the Service is distributed and payments are made (ONE store, Google Play, the App Store, Apps in Toss, etc.).
16. Operating Policy — means the detailed standards that the Company sets and announces within the Service in order to apply these Terms.
17. Term-Based Product — means Paid Content that provides benefits for a fixed period, such as a membership, an ad-removal pass, or a pass.

The meaning of terms not defined in these Terms follows applicable laws and general commercial practice.

Article 3 (Posting, Explanation, and Amendment of the Terms)

1. The Company posts the contents of these Terms on the initial screen of the Service or on the Company's web page so that Users can easily find them.
2. The Company may amend these Terms to the extent that it does not violate applicable laws, including the Act on the Regulation of Terms and Conditions (약관의 규제에 관한 법률), the Content Industry Promotion Act (콘텐츠산업 진흥법), the Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률), the Act on the Promotion of the Game Industry (게임산업진흥에 관한 법률), and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (정보통신망 이용촉진 및 정보보호 등에 관한 법률).
3. When the Company amends these Terms, it announces the effective date and the reasons for the amendment from 7 days before the effective date. However, in the case of an amendment that is unfavorable to Users, it announces it from 30 days before the effective date and also gives each User individual notice of that fact through in-Service notifications, email, or similar means.
4. Where the Company, in making an announcement under paragraph 3, has also clearly stated that "a User who does not express an intention to refuse by the effective date will be deemed to have agreed," and the User has not expressly indicated refusal, the User is deemed to have agreed to the amended Terms.
5. Users have the right not to agree to the amended Terms, and if they do not agree, they may terminate the use contract under Article 26. In that case, they may demand a refund under Articles 24 and 35.
6. Notwithstanding paragraphs 3 through 5 and Article 4, paragraph 3, amendments to these Terms and the Operating Policy for consumers residing in Quebec are governed by Article 54, paragraph 9. For Users residing in Japan and Users residing in Taiwan, Article 53, paragraph 11 and Article 55, paragraph 15 apply, respectively.

Article 4 (Matters Not Provided for in the Terms)

1. Matters not provided for in these Terms are governed by the Operating Policy, the Standard Terms and Conditions for Online and Mobile Games (온라인 및 모바일게임 표준약관), and applicable laws.
2. If the content of an Operating Policy conflicts with these Terms, these Terms prevail.
3. When the Company amends an Operating Policy, it announces the content within the Service. However, an amendment that has a significant effect on the rights and obligations of Users follows the procedure in Article 3, paragraph 3.

Article 5 (Application and Formation of the Use Contract)

1. A person who wishes to use the Service must agree to the contents of these Terms and apply for use in accordance with the procedure provided on the Company's web page or on the initial screen of each Individual Service or Platform.
2. The use contract is formed when the Company accepts the application under paragraph 1. For an Individual Service that can be used without a separate registration procedure, the use contract is formed when the User agrees to these Terms and launches that service.
3. A person applying for use must provide all information that the Company requires. However, the information that the Company requires may differ depending on the Platform and Individual Service used.
4. A person applying for use must, in accordance with applicable laws, enter his or her actual information, or agree to the Company's collection of the information registered on the Platform. If a person falsely enters a real name or identifying information or uses another person's name without authorization, that person may not assert rights of a User under these Terms, and the Company may cancel or terminate the use contract without refunding the usage fees.
5. Once the use contract is formed, the Company carries out all management tasks concerning the User through the Account, and the User may use the Service in accordance with applicable laws, these Terms, and the Operating Policy.
6. The Company may set differences in the scope, hours, etc. of use of the Service provided depending on the information the User has provided, and may request additional information from the User where necessary to provide such optional services or adjust their scope.
7. Persons under 14 years of age may not use the Service. Because the Company does not operate the procedure for confirming the consent of a legal representative under Article 22-2 of the Personal Information Protection Act (개인정보 보호법), it does not accept applications for use from persons under 14 years of age. A person applying for use must confirm that he or she is 14 years of age or older in the consent procedure on the initial screen.
8. When a minor (a person under 19 years of age under the Korean Civil Code (민법)) applies for use, the Company may request the consent of a legal representative.
9. Where a User uses a service that the Company provides in cooperation with a third party, agreement to separate terms of service provided by the Company or the third party may be required. The content of that service and the rights and obligations among the Company, the third party, and the User follow those separate terms and operating policies.
10. The Company may decline to accept, or may later terminate the use contract for, an application that falls under any of the following items.
    • Where another person's name, device, or payment method has been used without authorization, or false information has been entered
    • Where the applicant has a history of restrictions on use for a violation of these Terms or applicable laws
    • Where the applicant intends to use the Service for an improper purpose or for the purpose of pursuing profit
    • Where the application was made for a purpose that violates applicable laws or harms public order and morals
    • Where the Company's facilities have no spare capacity or there is a technical obstacle
11. Where the Company has declined to accept an application due to the reason in paragraph 10 that the Company's facilities have no spare capacity or there is a technical obstacle, the Company accepts the use without delay once that reason has been resolved.

Article 6 (Matters Concerning Minors)

1. The minimum age for using the Service is 14 years or older. This is set separately from the game rating classification result (All Ages; 12+ on the App Store), on the basis of the age at which a person can personally consent to the collection and use of personal information. If the minimum age of an Individual Service is higher than this, that higher age applies and is displayed on the introduction screen of that service.
2. When a minor residing in the Republic of Korea (a person under 19 years of age under the Korean Civil Code (민법)) pays for Paid Content, the consent of a legal representative is required. However, acts that a minor may perform alone under that Code are excepted.
3. For the healthy use of the Service by minors, the Company may take necessary measures, such as allowing a minor's payment history to be checked or adjusting payment limits, when requested by a legal representative.
4. The Company does not collect the personal information of persons under 14 years of age. For an account confirmed to belong to a person under 14, the Company terminates the use contract and destroys the relevant personal information without delay. For details, the Privacy Policy applies.
5. A payment made without the consent of a legal representative may be canceled by the minor or by the legal representative. However, cancellation may be restricted in the following cases.
   • Where the payment was made within the scope of property that the legal representative permitted the minor to dispose of
   • Where the minor used deceptive means (사술) to make others believe that he or she was an adult
6. The Company may request the submission of necessary materials to confirm whether the payer is a minor and whether a legal representative has consented, and if the User or legal representative fails to comply without justifiable reason, the processing of the cancellation request may be delayed or refused.
7. For Users residing outside the Republic of Korea, whether a person is a youth or minor, the consent of a legal representative, and the cancellation of a minor's payment under paragraphs 2 through 6 are governed by the laws of the country in which the User resides. For Users residing in Japan, Article 53, paragraph 5 applies. Even in these cases, the minimum age for using the Service is that set out in paragraph 1 (for Users residing in Japan, Article 53, paragraph 10).

Chapter 2 Accounts and Personal Information

Article 7 (Account Management)

1. The User is responsible for managing the Account and Account Information. The User must not allow a third party to use his or her Account.
2. Transfer, sale, lending, gifting, and provision as security of an Account are prohibited. The Company is not liable for damages arising from a violation of this, and may restrict use of the Account concerned.
3. If a User becomes aware that his or her Account has been stolen or is being used by a third party, the User must notify the Company immediately and follow the Company's instructions.
4. The Company is not liable for any disadvantage arising because the User failed to give the notice under paragraph 3 or did not follow the Company's instructions after giving notice.
5. The Company may restrict use of an Account if it determines that the Account is being used, or is likely to be used, in a crime, or if a competent authority so requests.

Article 8 (Account Linking and Changing Devices)

1. For an Individual Service that can be used without registration, Game Data is tied to the device or the Platform account concerned.
2. By using the account linking feature provided by the Service, a User can continue to use Game Data even after changing devices.
3. If, without having linked an account, a User becomes unable to use Game Data due to reasons such as resetting, losing, or replacing the device, deleting the application, or changing the Platform account, the Company does not guarantee recovery. The Company gives notice of this fact within the Service.
4. At a User's request, the Company may support recovery of Game Data to the extent that identity verification is possible. However, this does not apply where identity cannot be verified or recovery is technically impossible.
5. Identity verification for account linking and changing devices is carried out by a verification code sent to the email address registered by the User. Because the Company does not use passwords, the User is responsible for managing the registered email account. The Company is not liable for damages arising from a third party's use of that email account.
6. Once a change of device is completed, the Game Data can no longer be used on the previous device. This is to prevent the same Account from being played on two devices at the same time, causing the data to diverge.
7. The feature in paragraph 2 is intended for the User's own change of device. Using it to transfer an Account to a third party constitutes an assignment of the Account under Article 7, paragraph 2 and is prohibited.

Article 9 (Protection of Personal Information)

1. The Company endeavors to protect Users' personal information as provided by applicable laws.
2. For details such as the items collected, purposes of use, retention periods, provision to third parties, and entrustment of processing of personal information, the Privacy Policy applies.
3. The Company is not liable for personal information exposed due to a cause attributable to the User.

Article 10 (Dormant and Long-Unused Accounts)

1. If a User does not access the Service for one year or more, the Company may, in accordance with applicable laws, store separately or destroy the personal information of that Account.
2. The Company notifies the User of that fact and the date at least 30 days before taking the measure in paragraph 1. However, where the contact information is not known, notice within the Service may be substituted.
3. Even where personal information has been destroyed under paragraph 1, the Game Data itself is retained. However, if the Company determines it is necessary for operating the Service, it may delete Game Data, taking into account the period of non-use and the volume of data, in which case the procedure in paragraph 2 applies. However, the Game Data of an Account that still holds unused paid Cash is not deleted.

Chapter 3 Obligations of the Company and Users

Article 11 (Obligations of the Company)

1. The Company complies with applicable laws and these Terms and makes its best efforts to provide the Service continuously and stably.
2. The Company maintains a security system to protect Users' personal information, publishes a privacy policy, and complies with it.
3. If a failure occurs in the facilities or data is lost, the Company repairs or restores it without delay unless there are unavoidable circumstances.
4. If it recognizes that an opinion raised by a User is justified, the Company handles it and conveys the process and result to the User.
5. The Company maintains the personnel and facilities necessary to handle User complaints relating to the Service.

Article 12 (Obligations of Users)

1. Users must comply with these Terms, the Operating Policy, matters announced by the Company within the Service, and applicable laws.
2. Users must manage the security of their own Accounts and devices themselves.
3. Users may not engage in business activities using the Service without the Company's prior consent, and the Company is not liable for the results thereof.
4. Users must not disclose to third parties the Company's trade secrets or technical information that they come to know in connection with using the Service.
5. Users must cooperate with verification procedures that the Company requests to the extent necessary to operate the Service.
6. If there is a change in the information a User has provided to the Company, the User must update it, and any disadvantage arising from failure to update is borne by the User.

Article 13 (Prohibited Acts)

Users must not engage in any of the following acts.

1. Falsification of information — using another person's information without authorization, or entering false facts when applying to use the Service or making an inquiry
2. Impersonation — impersonating an employee or operator of the Company or another User, or making inquiries or reports using another person's name without authorization
3. Abnormal use — using the Service by means not provided by the Company, such as automated programs (macros and bots), unauthorized use of emulators, memory manipulation, client tampering, forgery or alteration of communication packets, and reverse engineering of servers, and producing, distributing, selling, or brokering such programs or devices
4. Exploiting bugs — intentionally exploiting an error (bug) in the Service to obtain a benefit, or informing or spreading it to others without notifying the Company
5. Cash transactions — trading Accounts, Game Data, Content, or Game Money for cash or other financial benefit, or attempting, brokering, or advertising such transactions
6. Payment fraud — using another person's payment method without authorization, or obtaining benefits by repeatedly canceling or obtaining refunds of payments improperly after payment
7. Infringement of rights — infringing intellectual property rights, such as copyrights and trademarks, of the Company or a third party
8. Interference with business — placing an excessive load on the Company's servers or facilities, or interfering with the stable operation of the Service
9. Inappropriate expression — harassing other Users, using abusive, discriminatory, hateful, or sexual expressions, promoting speculative (gambling-like) activity, or using the Service in an unwholesome manner
10. Deception — deceiving other Users to obtain a benefit or cause them harm
11. Any other act that violates applicable laws or is contrary to public order and morals

To the extent necessary to determine whether there is a violation of items 1 through 11, the Company may check Service usage records.

Chapter 4 Use of the Service

Article 14 (Provision of the Service)

1. As a general rule, the Service is provided 24 hours a day, 365 days a year.
2. The Company may provide parts of the Service separately according to Individual Service, usage grade, age, period of use, etc.
3. The content, quantity, and provision period of Free Content provided by the Company may be changed, or its provision may be discontinued, according to the Company's policy.
4. The Company may carry out regular or temporary maintenance for the smooth provision of the Service, and announces the schedule and expected duration in advance. Where unavoidable, such as when handling an urgent failure, notice may be given afterward.
5. The User's device performance and communication environment may affect the use of the Service. The Company may announce the minimum specifications required to use the Service, and is not liable for problems arising in an environment that does not meet them.
6. The Company may provide updates to improve the Service, and if a User does not apply an update, all or part of the Service may not be usable.

Article 15 (Suspension of the Service)

1. The Company may temporarily suspend all or part of the Service in any of the following cases.
   • Repair, inspection, replacement, or construction of information and communications facilities
   • Where necessary to respond to an electronic intrusion incident such as hacking, or a communications incident
   • Power outage, communications failure, or suspension of service by a basic telecommunications carrier
   • Where there is an obstacle to the operation of the Service, such as a surge in the number of Users
   • Force majeure such as natural disasters or a national emergency
2. When suspending the Service under paragraph 1, the Company announces the reason and period at least 24 hours before the suspension. However, where it is urgent or prior announcement is impossible, it announces without delay afterward.

Article 16 (Changes to the Service)

1. The Company may add or change the content of the Content it provides, as required for operational or technical reasons.
2. Numerical adjustments (stats, probabilities, costs, etc.) made to maintain game balance are regarded as ordinarily incidental to operating a game, and an announcement within the Service may be substituted for other notice. However, a numerical adjustment applied uniformly to all Users for the balance of the game as a whole is not regarded as a "change that reduces the effect of Paid Content that has already been purchased" under paragraph 3. This does not apply to an adjustment that targets only specific Paid Content and significantly lowers its core effect.
3. However, the following significant changes that are unfavorable to Users are announced, with the reasons and content, 30 days before the effective date and notified individually.
   • A change that reduces the effect or period of use of Paid Content that has already been purchased
   • A change that restricts the conditions of use differently from the conditions displayed at the time of purchase
4. A User who does not agree to a change under paragraph 3 may terminate the use contract under Article 26 and may demand a refund under Articles 24 and 35.

Article 17 (Purchase of and Payment for Paid Content)

1. The name, price, content, period of use, and whether withdrawal of the purchase (청약철회) is restricted for Paid Content are displayed on the purchase screen.
2. Payment is made through the payment methods provided by the Open Market, and the policies of that Open Market apply together with these Terms to payment, cancellation, and refund procedures.
3. Paid Content and Cash belong to the Account and cannot be transferred to another Account.
4. The Company or the Open Market may set payment limits in accordance with applicable laws and policies.
5. Term-Based Products (Membership, Ad Removal, etc.) are products with a fixed period of use and do not renew automatically. When the period of use ends, the benefit ends automatically.
6. The Company retains payment-related records for the period prescribed by applicable laws.

Article 18 (Display of Information on Probability-Based Items)

1. Individual Services provided by the Company may include Probability-Based Items.
2. In accordance with the Act on the Promotion of the Game Industry (게임산업진흥에 관한 법률), the Company displays the types, composition ratios, and composition probabilities of Probability-Based Items. The probability information can be found through the [Odds Info] button on the relevant screen within the Service and on the Probability Information for Probability-Based Items page published by the Company.
3. The Company does not display probability information in a way that differs from the facts, and when probabilities change, it announces the changes and the effective date and updates the display under paragraph 2.
4. If the probability displayed by the Company differs from the actual probability, the User may demand withdrawal of the purchase under Article 24, paragraph 6.

Article 19 (Advertising)

1. The Company may place advertisements within the Service in connection with the operation of the Service.
2. Rewarded ads are played only when the User chooses to watch them, and the User is not restricted in using the Service even if the User does not watch them.
3. The Company does not endorse third-party products or services included in advertisements, and is not liable for transactions or disputes arising between the User and a third party.
4. An advertising identifier and similar information may be processed in order to provide advertising; for details, the Privacy Policy applies.

Article 20 (Management of Posts)

1. If content that a User has posted or transmitted within the Service (including nicknames, guild names, and conversations) falls under any of the following, the Company may delete or modify it or restrict its display without prior notice.
   • Where it violates applicable laws or these Terms
   • Where it defames others or damages their reputation
   • Where it contains abusive, discriminatory, hateful, or sexual expressions
   • Where it is an advertisement for commercial purposes or induces cash transactions
2. The Company has no obligation to retain content posted by Users.
3. Where the Company has taken a measure under paragraph 1, the User may file an objection under Article 29.

Article 21 (Copyright)

1. Intellectual property rights, including copyrights, in the Service and the Content within the Service belong to the Company.
2. Users must not reproduce, transmit, publish, distribute, or broadcast the Service, or allow third parties to use it, by any method other than those provided by the Company.
3. Notwithstanding paragraph 2, Users are permitted to film, record, and share gameplay footage for personal, non-commercial purposes. However, this does not apply where such conduct unfairly infringes the Company's interests or violates these Terms.
4. Rights in creative works that a User posts within the Service belong to the User. However, the Company may use them on a non-exclusive, royalty-free basis to the extent necessary for operating and promoting the Service, and a User who does not wish this may ask the Company to stop such use.

Article 22 (Retention of Game Data)

1. Game Data is stored on the Company's servers, and the Company endeavors to manage it securely.
2. Where Game Data is lost due to the Company's intent or gross negligence, the Company endeavors to restore it, and where restoration is impossible, it compensates under Article 31.
3. Where Game Data is lost due to a cause attributable to the User, such as the User's device environment, communications failure, or arbitrary manipulation, the Company is not liable.
4. Where a User requests recovery of Game Data, the Company checks the records and cooperates to the extent possible. However, it may refuse where recovery is technically impossible or would significantly harm fairness with other Users.
5. When an Account is deleted, the Company deletes the Game Data except for records that must be retained under applicable laws, and deleted data cannot be recovered.

Article 23 (Notices)

1. When the Company gives notice to Users, it may do so by announcements within the Service, in-game notifications or mail, email addresses provided by the User, and similar means.
2. Notice to an unspecified number of Users may be substituted for individual notice by posting an announcement within the Service for 7 days or more.
3. However, important matters concerning the User's own transactions (payment, refund, restrictions on use, etc.) are given by individual notice.
4. Where individual notice could not be given because the User did not provide contact information or provided incorrect contact information, notice is deemed to have been given by announcement within the Service.

Chapter 5 Withdrawal, Termination, and Restrictions on Use

Article 24 (Withdrawal of Purchase)

1. A User who has purchased Paid Content may withdraw the purchase (청약철회) within 7 days of the date of purchase or the date on which the Content became available for use. Upon receiving a withdrawal request, the Company retrieves and deletes the Content concerned without delay and refunds the price within 3 business days of the date of withdrawal. However, the refund method for payments made through an Open Market where the Company cannot cancel the payment directly follows Article 45, paragraph 6, and that Open Market's refund procedure does not limit the Company's refund obligations and deadlines under applicable laws.
2. Withdrawal may be requested through the in-Service inquiry feature or the customer support email. The User may also request it directly from the Open Market operator under Article 45, paragraph 2, but the Company does not refuse to accept the request on that ground.
3. Withdrawal may be restricted in the following cases to the extent permitted by applicable laws.
   • Content whose provision has begun — Game Money that has been used, Probability-Based Items that have been opened, term-based benefits whose provision has begun, etc.
   • Where the value of the Content has significantly decreased because of the User's use
   However, this excludes, in a contract consisting of divisible services or divisible digital content, any part whose provision has not yet begun, as well as cases where withdrawal is permitted under applicable laws. The Company carries out the legally required notices and measures for restricting withdrawal.
4. The products for which withdrawal may be restricted under paragraph 3 are term-based products whose provision has begun (Membership, Ad Removal, passes, etc., excluding any part covered by the proviso to paragraph 3) and Content that has already been used. The Company displays that fact on the purchase screen of such products, and where it has not displayed it, the User may withdraw the purchase notwithstanding paragraph 3.
5. Withdrawal of Cash is not restricted. For the unused portion of charged Cash (Cash that is refundable under Article 35, paragraph 6), the User may withdraw the purchase or request a refund under Article 35, and after Content has been purchased with Cash, paragraph 3 applies to that Content.
6. Where the content of the Content differs from the display or advertisement, or was performed differently from the contract, the User may withdraw the purchase within 3 months of the date of purchase or the date on which the Content became available for use, and within 30 days of the date on which the User learned or could have learned of that fact.
7. Paragraph 6 applies mutatis mutandis where the Content could not be used due to a cause attributable to the Company.

Article 25 (Cancellation of Payments by Minors)

1. Where a minor's payment cancellation is requested under Article 6, paragraph 5, the Company cancels the payment and refunds the price in accordance with applicable laws and the procedures of the Open Market. In this case, the material verification procedure under paragraph 6 of that Article may be carried out.
2. A cancellation request may be made by the minor or the minor's legal representative through the in-Service inquiry feature or by email. The Company processes the request without delay and, within 3 business days of the date of receipt, notifies the User that the request has been received and of the expected processing period. Where time is needed to verify the facts, the Company also notifies the reason.
3. As a general rule, the refund is made by the method of payment, and where a refund cannot be made by that method, it is made by another method in consultation with the requester.
4. When a payment is canceled, the Content provided through that payment is retrieved. However, under Article 141 of the Civil Code (민법), a minor is liable to return only the benefit that still exists from that payment, and the Company does not retrieve other Content or restrict use under Article 45, paragraph 3 on the ground of Content that has already been used and no longer remains.
5. Where the Company refuses a cancellation request, it also notifies the grounds. The requester may file an objection under Article 29.

Article 26 (Termination by Users)

1. A User may terminate the use contract at any time through account deletion (withdrawal) in the in-game settings. The procedure and the items deleted or retained follow the Account and Data Deletion page.
2. When termination is completed, all Game Data and all owned Content, Game Money, and Cash are deleted and cannot be recovered. The Company gives notice of this before termination.
3. Payment records and other records that must be retained under applicable laws are retained for the relevant period.
4. Of any Cash remaining upon termination, Cash that is refundable under Article 35, paragraph 6 may be applied for before termination under Article 35. After termination the Cash balance can no longer be verified, so a refund may be difficult, and the Company gives notice of this before termination.

Article 27 (Termination by the Company)

1. Where a User violates Article 13, the Company may terminate the use contract after giving prior notice stating the reason and grounds.
2. However, in the following cases the Company may terminate without prior notice, and in that case notifies the User afterward without delay.
   • Where applicable laws have been violated
   • Where the User has caused damage to the Company or other Users through intent or gross negligence
   • Where the fairness of the Service has been seriously harmed, such as by use of automated programs, payment fraud, or exploitation of system vulnerabilities
3. A User whose contract has been terminated may file an objection under Article 29.

Article 28 (Restrictions on Use)

1. Where a User violates Article 13, the Company may take the following measures, taking into account the content, degree, frequency, and consequences of the violation.
   • Warning — notifying the violation and demanding correction
   • Restriction of some features — restricting the use of specific features such as chat, trading, and rankings
   • Suspension of use for a fixed period
   • Permanent suspension of use
   • Retrieval of improperly acquired Content — retrieving Content and Game Money obtained through the violation
2. When taking a measure, the Company notifies the User of the reason, grounds, and period. However, in urgent cases, it notifies without delay after the measure.
3. In the case of permanent suspension of use, owned Paid Content is not refunded. However, unused Paid Content unrelated to the violation and Cash that is refundable under Article 35, paragraph 6 are refunded in accordance with applicable laws.
4. The Company sets the standards for restrictions on use in the Operating Policy and announces them within the Service.

Article 29 (Objections)

1. A User who objects to a measure or refusal under Article 7, paragraph 5, Article 20, Article 25, paragraph 5, Article 27, Article 28, Article 39, paragraph 3, Article 45, paragraph 3, or Article 48, paragraph 4 may file an objection within 15 days of receiving notice.
2. The Company replies with the result of processing within 15 days of receiving the objection. Where a reply within that period is difficult, it notifies the reason and the processing schedule.
3. Where an objection is found to be justified, the Company lifts the measure without delay and provides compensation equivalent to the period during which the User could not use the Service because of the measure, in the form of Content within the Service. This does not affect a claim for compensation for damages under Article 31.

Article 30 (Termination of the Service)

1. When the Company terminates the Service, it announces the reason, schedule, and refund procedure through an announcement within the Service and on the Company's web page, at least 30 days before the termination date.
2. Upon termination of the Service, the Company refunds the following. The refund method and application period are announced together with the announcement in paragraph 1.
   • Cash that is refundable under Article 35, paragraph 6
   • Paid Content purchased by paying a price, to the extent it has not been used
   • The amount corresponding to the remaining period of use of a Term-Based Product (calculated as the ratio of the remaining period to the entire period of use)
3. Content provided free of charge and Content that has already been used are not eligible for refund.
4. The Company maintains a refund contact point even after termination of the Service for the period prescribed by applicable laws.
5. Paragraphs 1 through 4 apply mutatis mutandis where the Company can no longer continue to provide the Service due to the Company's closure of business, dissolution, transfer of business, etc. In this case, the Company also announces the following matters.
   • The reason for and scheduled date of the suspension of the Service
   • The refund method, application period, and contact point for unused Paid Content and Cash
   • Where the business is transferred, the transferee's trade name and contact information and whether the use contract is succeeded to
6. Even upon termination of the Service or closure of business, the Company retains payment records for the period prescribed by applicable laws and cooperates in handling Users' refunds and disputes.

Chapter 6 Compensation for Damages and Refunds

Article 31 (Compensation for Damages)

1. Where the Company compensates a User — where damage occurs to a User due to the Company's intent or negligence, the Company compensates for that damage.
2. Where Paid Content is lost or damaged due to a cause attributable to the Company, the Company takes measures in the following order.
   1. Restoration to the original state with the same Content
   2. Where restoration is impossible, re-provision with Content of equivalent value
   3. Where re-provision is also impossible, a refund of the purchase price of the Content
3. Where a User compensates the Company — where a User violates these Terms or uses the Service by improper means and thereby causes damage to the Company, the User is liable to compensate for that damage.

Article 32 (Disclaimers of the Company)

1. Quebec consumers — The exclusions and limitations that follow in this Article do not apply where they would exclude or limit the Company's liability for its own acts or omissions or those of its representatives (Article 54, paragraph 5). The Company is not liable where it is unable to provide the Service, or damage occurs to a User, for any of the following reasons.
   • Force majeure — war, civil disturbance, natural disasters, the spread of infectious disease, national emergency, etc.
   • Failure of third-party services — suspension of service by a basic telecommunications carrier, or failure of third-party services such as Open Markets, payment providers, and advertising providers
   • The User's environment — problems with the User's device, operating system, or communications environment, or where the User has arbitrarily modified the Service or used it in an environment that does not meet the recommended specifications
   • Maintenance announced in advance — suspension due to inspection or maintenance announced under Article 14, paragraph 4 or Article 15
   • Cause attributable to the User — negligent management of Account Information, violation of Article 13, or failure to follow the Company's instructions
   • Results of game progress — results under the game rules, such as loss of characters, items, or Game Money arising in the course of playing the game
   • Free Content — damage arising in connection with the use of Content provided free of charge
   • Disputes between Users — transactions or disputes arising between Users or between a User and a third party
   • Where the User has not obtained the profit expected from the Service, or has suffered damage due to materials obtained through the Service
2. The Company is not liable for the reliability or accuracy of information or materials that Users post within the Service.
3. Paragraphs 1 and 2 do not apply where the Company has intent or gross negligence.

Article 33 (Limitation of Liability)

1. Quebec consumers — The exclusions and limitations that follow in this Article do not apply where they would exclude or limit the Company's liability for its own acts or omissions or those of its representatives (Article 54, paragraph 5). The Company compensates for ordinary damages, and compensates for damages arising from special circumstances that occur to a User only where the Company knew or could have known of those circumstances.
2. The Company is not liable to compensate for damage arising in connection with the use of a service provided free of charge.
3. The Company is not liable for damage arising because a User did not obtain the profit expected from using the Service, or from materials obtained through the Service.
4. The Company has no obligation to intervene in disputes arising through the Service between Users or between a User and a third party, and is not liable to compensate for damage resulting from them.
5. This Article does not apply where the Company has intent or gross negligence, and does not restrict the rights of Users provided by applicable laws.

Article 34 (Overpayments)

1. Where an overpayment (과오금) arises, the Company refunds the full amount.
2. Where an overpayment arises through the Company's responsibility, the Company bears the cost of the refund.
3. Where an overpayment arises through the User's responsibility, the User may bear the cost of the refund within a reasonable scope.
4. The Company provides guidance on the overpayment refund procedure through the customer support contact point.

Article 35 (Refund of Cash)

1. A User may request a refund of the unused balance of charged Cash (Cash that is refundable under paragraph 6).
2. When refunding Cash, the Company may deduct a fee not exceeding the lesser of 10 percent of the balance or KRW 10,000.
3. Notwithstanding paragraph 2, in the following cases the Company refunds the full amount without deducting a fee.
   • Withdrawal of the purchase under Article 24
   • Termination of the Service or closure of the Company's business under Article 30
   • A refund due to a cause attributable to the Company
   • A refund of an overpayment under Article 34
4. Free Cash (paragraph 6) and Game Money provided free of charge are not eligible for refund.
5. As a general rule, refunds are made by the method of payment, and the time actually required for the refund may vary according to the Open Market's settlement procedures.
6. Cash that is refundable means the unused portion of the base quantity received by paying for a charge product. Quantities additionally granted for a first purchase, quantities granted as part of a Term-Based Product or package, and quantities received through events, rewards, etc. are regarded as Free Cash, and when Cash is used, Free Cash is regarded as having been used first. The refundable portion of Cash charged before October 1, 2026 is calculated according to payment records. The "Free Cash" category in this paragraph only defines the scope of voluntary refunds under these Terms; regardless of this category, anything that is subject to refund under applicable laws is handled in accordance with those laws.

Article 36 (Handling of Complaints and Dispute Resolution)

1. The Company operates a contact point to handle Users' opinions and complaints. They can be submitted through Settings ▸ Contact Us in the game or through the customer center email below.
2. Where the Company recognizes that a submitted opinion is justified, it handles it promptly and notifies the result. Where prompt handling is difficult, it notifies the reason and the processing schedule.
3. Where a dispute arises between the Company and a User, they resolve it through good-faith consultation. Where agreement is not reached, they may apply for mediation by relevant bodies such as the Korea Content Dispute Resolution Committee (콘텐츠분쟁조정위원회), the Korea Consumer Agency (한국소비자원), and the Electronic Commerce Dispute Mediation Committee (전자거래분쟁조정위원회).

Article 37 (Governing Law and Jurisdiction)

1. The following choice of Korean law does not apply to consumers residing in Quebec. Their contracts are governed by the laws of Quebec and the federal laws of Canada applicable in Quebec (Article 54, paragraph 2). These Terms are governed by and construed in accordance with the laws of the Republic of Korea.
2. Where a dispute arises between the Company and a User, both parties resolve it through good-faith consultation.
3. A lawsuit concerning a dispute not resolved by consultation is brought in the court having jurisdiction under the Civil Procedure Act (민사소송법).
4. Paragraph 1 also applies to Users residing outside the Republic of Korea. However, where the mandatory provisions of the User's country provide more favorable protection to the User, those provisions apply.

Chapter 7 Miscellaneous

Article 38 (Protection of Youth)

1. The Company endeavors to enable youth to use the Service in a healthy manner and takes necessary measures so that information harmful to youth is not circulated.
2. The Company may take measures such as setting prohibited words, receiving reports, and deleting posts so that expressions such as abusive, discriminatory, hateful, or sexual expressions, promotion of speculative activity, and inducement of cash transactions are not circulated within the Service.
3. The Company designates and operates a Youth Protection Officer, and displays that person's name and contact information at the very end of these Terms.
4. A legal representative may request that the Company check payment history, adjust payment limits, restrict use, etc. in connection with a youth's use of the Service, and the Company cooperates after an identity verification procedure.

Article 39 (Investigation of Misconduct)

1. Where a violation of Article 13 is suspected, the Company may check Service usage records, access records, and payment records in order to confirm the facts.
2. To the extent necessary for the investigation, the Company may request the User to submit explanatory materials, and if the User does not comply without justifiable reason, the Company may make its determination on the basis of the materials it has obtained.
3. During the investigation, the Company may temporarily suspend the Account concerned to prevent further harm. If the investigation confirms that there is no violation, the Company lifts the suspension without delay and provides compensation equivalent to the suspended period in the form of Content within the Service. This does not affect a claim for compensation for damages under Article 31.

Article 40 (Nature of Content)

1. Content, Game Money, and Cash that a User acquires within the Service are rights to use within the Service, and are not property rights that can be exchanged for cash or financial benefit.
2. Content may be used during the period of use set by the Company, and where no period is set, until the termination date of the Individual Service concerned.
3. The Company may set an expiration period for Content, in which case it displays that period on the purchase screen and within the Service. However, no expiration period is set for Cash charged for a fee.
4. Users may not transfer, sell, or gift Content to others by any method other than those set by the Company.

Article 41 (Merger, Separation, and Transfer of Individual Services)

1. Where necessary for the operation of the Service, the Company may carry out merger or separation of servers, transfer of data, etc.
2. Where a measure under paragraph 1 causes changes to a User's Game Data, the Company announces the content and schedule 30 days before the effective date.
3. The Company takes necessary measures so that Users' Game Data is not lost in the course of the measure.

Article 42 (Events and Pre-Registration)

1. The Company may hold events to operate and promote the Service, and the participation conditions, rewards, and period follow the event notice.
2. The Company may refuse to provide rewards to a User who participated in an event by improper means, or may retrieve rewards already provided.
3. Rewards promised through pre-reservation, pre-registration, etc. are provided at the time announced after the Individual Service concerned is released. Where provision is difficult for unavoidable reasons, they may be replaced with other rewards of equivalent value, and the Company announces the reason and content.

Article 43 (Prohibition on Assignment of Rights and Obligations)

Users may not assign or lend the rights and obligations under these Terms to others or provide them as security. Where the Company has a successor take over its position under these Terms through a transfer of business, merger, etc., it announces this in advance under Article 30, paragraph 5.

Article 44 (Interpretation of the Terms and Severability)

1. Even where any provision of these Terms is determined to be void or unenforceable under applicable laws, the validity of the remaining provisions is not affected.
2. The Company's failure to exercise a right under these Terms is not deemed a waiver of that right.
3. Where these Terms and the Operating Policy of an Individual Service differ, these Terms prevail, and matters not provided for in these Terms follow the Operating Policy and applicable laws.
4. These Terms are written in Korean, and versions in other languages are provided for the convenience of Users. Where the Korean version and a version in another language differ, the Korean version prevails. However, for Users residing in Japan the Japanese version prevails, and for Users residing in Taiwan the Traditional Chinese version prevails (Article 55, paragraph 20). For consumers residing in Quebec, the French version is provided first; if the French version and another language version differ, the consumer may rely on either version according to their interests, as provided by section 91 of the Charter of the French language (Article 54, paragraph 6).

Chapter 8 Use of Individual Services

Article 45 (Relationship with Open Market Operators)

1. The Company distributes the Service through Open Markets, and payment for Paid Content is made through the payment system provided by the Open Market operator.
2. An Open Market operator may cancel or refund payments in accordance with its own policies, and a User may request a refund directly from the Open Market operator.
3. Where a User has received a refund from an Open Market operator, the Company may retrieve the Content provided through that payment. Where it has already been used and cannot be retrieved, the Company may retrieve other Content of equivalent value or restrict use of the Account.
4. Provision of or updates to the Service may be delayed or restricted due to reasons beyond the Company's control, such as changes to an Open Market operator's policies or systems or the results of app review.
5. The Company and an Open Market operator are independent businesses, and matters concerning the services provided by the Open Market operator follow that operator's terms and policies.
6. For payments made through an Open Market where the Company cannot cancel the payment directly, such as Apple's App Store, refunds under Articles 24, 25, 34 and 35 are made through that Open Market operator's refund procedure (App Store: reportaproblem.apple.com). In that case, the Company processes the User's request without delay and, within 3 business days of the date of receipt, notifies the User that the request has been received and of the expected processing period, informs the User whether the conditions for withdrawal, etc. are met and how to apply for the refund, and provides the confirmation needed for the refund (such as the fact of purchase and whether the Content has been used). If the Open Market operator does not issue a refund but grounds for a refund are recognized under these Terms or applicable laws, the Company will refund the User by another method agreed with the User. Notwithstanding anything else in this paragraph, an Open Market's refund procedure does not limit the Company's refund obligations and deadlines under applicable laws. Where a withdrawal of a purchase of digital content is lawfully made under the Korean Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률), the Company refunds the price within 3 business days of the date of withdrawal, and cancellation and refund measures for each payment method follow Article 18 of that Act.
7. Where a User has received a refund for the same payment from both the Open Market operator and the Company, the User must return the refund received from the Company to the Company without delay. If the User does not return it, the Company may retrieve Content or restrict use of the Account under paragraph 3.
8. Where the Company issues a refund by another method under paragraph 6 (such as a bank transfer), the bearing of costs of the refund, such as remittance fees, is determined in consultation with the User. However, the Company bears such costs in the case of withdrawal of the purchase under Article 24, the refund of an overpayment arising from the Company's responsibility, and any other refund due to a cause attributable to the Company.

Article 46 (Payment Methods)

1. A User may purchase Paid Content using the payment methods provided by the Open Market.
2. A User must use only a payment method that he or she is legitimately authorized to use, and must not use another person's payment method without authorization.
3. The Company, or an Open Market operator or payment service provider, may set payment limits for each User in accordance with applicable laws and its own policies.
4. Where the holder of the payment method differs from the User, or fraudulent payment is suspected, the Company may withhold approval of the payment or request the submission of related materials.

Article 47 (Term-Based Products)

1. The Company may sell Term-Based Products (Article 2, item 17), and the period, benefits, and conditions of use are displayed on the purchase screen.
2. Term-Based Products do not renew automatically, and the benefits end when the period ends.
3. Where the benefits of a Term-Based Product are provided at regular intervals during the period, the Company does not separately compensate a User who did not receive the benefit in that interval. However, this does not apply where the benefit was not provided due to a cause attributable to the Company.
4. The Company may change the benefits of a Term-Based Product. In the case of a change unfavorable to Users, it announces this in advance under Article 3, and for Users who have already purchased, maintains the conditions at the time of purchase until the end of the period.

Article 48 (Account Security)

1. Users must not disclose or share account linking information with others.
2. If a User becomes aware that his or her Account is being used without authorization, the User must notify the Company immediately and follow the Company's instructions.
3. The Company is not liable for damage arising because the User failed to give the notice under paragraph 2, or did not follow the Company's instructions after giving notice.
4. Where the Company confirms access that is suspected to be use of an Account without authorization, it may, to protect the User, restrict access to that Account and notify the User of that fact.
5. Damage arising from a User assigning, lending, or selling an Account to another person, or attempting to do so, is borne by the User.

Article 49 (Use of Community Features)

1. The Company may provide features such as guilds and preset chat phrases to enable interaction among Users.
2. To maintain a healthy environment, the Company may adopt a method in which Users select phrases and names preset by the Company instead of entering text directly.
3. Where a name selected or set by a User infringes the rights of others or is contrary to social norms, the Company may change or reset it.
4. The operation of Users' groups such as guilds and the relationships among their members are determined by the Users themselves. The Company has no obligation to intervene in disputes arising among them, but may take necessary measures where they interfere with the operation of the Service.

Article 50 (Links to External Services)

1. The Service may include links to external sites and services that are not operated by the Company.
2. The Company is not liable for the content, information, or transactions of external services, and the terms and policies of their operators apply to the use thereof.

Article 51 (Use of Service Usage Records)

1. The Company may use Service usage records for improving the quality of the Service, analyzing the causes of errors, confirming misconduct, and compiling statistics.
2. Where the Company discloses materials for statistical or research purposes, it discloses them only in a form that does not identify individuals.
3. The processing of matters that constitute personal information follows the Privacy Policy.

Article 52 (Customer Support)

1. The Company receives Users' inquiries through the in-Service inquiry feature and email.
2. The Company endeavors to reply to an inquiry within 5 business days of receiving it. However, where time is needed to verify the facts, it may notify the reason and the expected processing period and extend the period.
3. Users must provide the information needed for verification when making an inquiry, and where the information is insufficient, processing may be delayed.
4. The Company may discontinue a consultation where normal consultation becomes difficult due to abusive language, threats, etc.

Chapter 9 Special Provisions for Users Residing in Japan

Article 53 (Special Provisions for Users Residing in Japan)

1. Scope — This Article applies to Users residing in Japan who are consumers under Japan's Consumer Contract Act. Where this Article differs from any other provision of these Terms, this Article prevails.
2. Governing law — Notwithstanding Article 37, the mandatory provisions of Japanese law that protect consumers (the Consumer Contract Act, the Civil Code, etc.) are not excluded.
3. Jurisdiction — Users may bring an action before the courts of Japan. Any action brought by the Company against a User shall be filed with the Japanese court having jurisdiction over the User's domicile.
4. Disclaimers and limitation of liability — Articles 31 through 33, and any provision that could be interpreted as limiting a User's right to rescind, do not apply to the extent they are void under Articles 8, 8-2, 9, and 10 of the Consumer Contract Act. The fee under Article 35, paragraph 2 is not deducted to the extent that it exceeds the amount of the average damage incurred by the Company under Article 9 of the same Act. The Company will fully compensate damages caused by its intent or gross negligence, and nothing in these Terms shall be construed as fully exempting the Company from liability for damages caused by its ordinary negligence.
5. Minors — For Users residing in Japan, "minor" in Article 6 means a person under 18 under Article 4 of the Civil Code. Users under 18 must obtain a legal representative's consent before purchasing Paid Content, and a purchase made without consent may be rescinded under Article 5 of the same Code. However, if the User used deceptive means (사술), such as giving a false age in the age check before purchase, rescission may be restricted under Article 21 of the same Code.
6. Special terms on withdrawal — Article 24 (Withdrawal of Purchase) applies as the special terms on withdrawal and cancellation under the Act on Specified Commercial Transactions. However, if these special terms are not displayed on the purchase screen or elsewhere, a User may cancel the contract within 8 days of the date on which the User received the product, to the extent that cancellation of the contract is permitted under Article 15-3 of the same Act. The seller information is published in the Notice under the Act on Specified Commercial Transactions.
7. Prepaid payment instruments — The notice concerning Cash (Mimic Cash) under the Payment Services Act is published in the Notice under the Payment Services Act.
8. Consultation — In addition to the contact in Article 36, Users may consult their local consumer affairs center in Japan (Consumer Hotline 188).
9. Personal information — Matters under Japan's Act on the Protection of Personal Information are governed by Section 10 of the Privacy Policy.
10. Minimum age — Notwithstanding Article 6, paragraph 1, the minimum age for Users residing in Japan is 16 years or older.
11. Amendment of the Terms — Notwithstanding Article 3, paragraph 4, the Company amends these Terms for Users residing in Japan only where, under Article 548-4 of the Japanese Civil Code, the amendment conforms to the general interests of Users or, without being contrary to the purpose of the contract, is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, and other circumstances concerning the amendment. In that case, the Company sets an effective date and, before that date arrives, announces by the internet or another appropriate method that the Terms will be amended, together with the amended content and the effective date. A User is not deemed to have agreed to the amended Terms merely because the User has not expressed an intention to refuse.

Chapter 10 Special Provisions for Users Residing in Canada (including Quebec)

Article 54 (Special Provisions for Users Residing in Canada (including Quebec))

1. Scope — This Article applies to Users residing in Canada who are consumers. Where this Article differs from any other provision of these Terms, this Article prevails.
2. Mandatory provisions — Notwithstanding Article 37, the mandatory consumer protection provisions of the province in which the User resides (in Quebec, the Consumer Protection Act and the Civil Code of Québec) are not excluded. For consumers residing in Quebec, the choice of Korean law in Article 37, paragraph 1 does not apply, and their contracts are governed by the laws of Quebec and the federal laws of Canada applicable in Quebec.
3. Jurisdiction — Users residing in Quebec may bring an action before the courts of Quebec, and nothing in these Terms shall be construed as a waiver of that right.
4. Arbitration and class actions — These Terms do not require Users to submit to arbitration and do not waive a User's right to take part in a class action.
5. Disclaimers and limitation of liability — Articles 31 through 33 apply only to the extent permitted by the laws of the province in which the User resides. For consumers residing in Quebec, the exclusions and limitations in Articles 32 and 33 do not apply where they would exclude or limit the Company's liability for its own acts or omissions or those of its representatives (as stated at the beginning of paragraph 1 of each of those Articles).
6. Language (Quebec) — The Company first provides Users residing in Quebec with the French version of these Terms (Conditions d'utilisation). Another language version applies only if the User, after receiving the French version, expressly chooses it. For consumers residing in Quebec, if the French version and another language version differ, the consumer may rely on either version according to their interests, as provided by section 91 of the Charter of the French language (Article 44, paragraph 4).
7. Merchant information — The merchant for distance contracts is the Company; its name, address, and contact details are those shown at the very end of these Terms (email info@voidion.kr). Payment and taxes for in-app purchases are handled by the Open Market operator (Apple, in the case of the App Store).
8. Personal information — Matters under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector are governed by Section 13 of the Privacy Policy.
9. Amendments (Quebec) — For consumers residing in Quebec, subject to the law, only the features of the Service and the game rules referred to in Article 16 may be amended unilaterally. At least 30 days before the amendment takes effect, the Company sends a clear written notice containing only the new clause, the former clause, the effective date, and the right described in the next sentence. If the amendment increases the User's obligations or reduces the Company's obligations, the User may refuse it and terminate the contract without cost, penalty, or indemnity by notifying the Company no later than 30 days after it takes effect. The essential elements of a fixed-term contract, including its price, nature, and duration, cannot be amended unilaterally. Any other amendment requires the agreement of the parties. This paragraph prevails over Articles 3, 4, and 16 and the transitional measures in the Addenda.
10. Termination of the contract (Quebec) — Notwithstanding Article 30, paragraph 1, for consumers residing in Quebec, where the contract is a contract for services with successive performance for an indeterminate period and the consumer is not in default, the Company sends written notice at least 60 days before terminating it. The Company terminates a contract for services for a fixed term only in the cases permitted by applicable Quebec law.

Chapter 11 Special Provisions for Users Residing in Taiwan

Article 55 (Special Provisions for Users Residing in Taiwan)

1. Scope — This Article applies to Users residing in Taiwan who are consumers, and reflects the "Mandatory and Prohibited Provisions for Standard Form Contracts for Online Game Services" (網路連線遊戲服務定型化契約應記載及不得記載事項; the "Taiwan Provisions") announced under Article 17 of Taiwan's Consumer Protection Act. Where this Article differs from any other provision of these Terms, this Article prevails, and the mandatory provisions of the Taiwan Provisions form part of the contract even if they are not set out in these Terms.
2. Content and interpretation of the contract — The Company's advertising and promotional content concerning the Service, the prices shown on the purchase screen, and the Operating Policy (the "game management rules" under the Taiwan Provisions) form part of the contract and have the same effect as these Terms. Where the meaning of a provision of these Terms is unclear, it is interpreted in favor of the User, and the Company has no right of final interpretation of the contract.
3. Business operator and fee system — The Company's name, representative, telephone number, address, email, and business registration number (corresponding to Taiwan's Unified Business Number) are as shown at the very end of these Terms, and its website is https://game.voidion.kr/. The Service can be used free of charge, and Users may optionally purchase Cash and Paid Content in the in-game shop. Payment methods and product information are shown on the purchase screen.
4. Minors — A User under 18 under Taiwan's Civil Code may use the Service only after the User's legal representative has read, understood, and agreed to all of these Terms, and the contract takes effect when the legal representative consents. The same applies when these Terms are amended. If a payment was made without the legal representative's consent, the legal representative may apply for a refund through the contact in Article 36, paragraph 1, with documents establishing that he or she is the legal representative and the payment record, and the Company will, after confirmation, refund the unused game fees.
5. Rescission of the contract — A User may rescind the contract within 7 days of first starting the game by notifying the Company in writing (including by email or the in-service inquiry function), without giving reasons or bearing any cost, and may in that case request a refund of unused paid Cash (Article 35, paragraph 6). Refunds are made under paragraph 16 of this Article. The restrictions on withdrawal under Article 24, paragraph 3 apply, under Article 19 of Taiwan's Consumer Protection Act and Article 2, item 5 of the Rules on Reasonable Exceptions to the Right of Rescission in Distance Sales, only where the Company informed the User of them on the purchase screen before the purchase and the User made the purchase after agreeing to them, and they do not restrict the right under this paragraph.
6. Changes in fees — When the Company adjusts the fees for Cash or Paid Content, it posts a notice in the Service (on the game login screen or the purchase screen) and on the Company's website at least 30 days before the effective date, and also notifies Users who have registered contact details through those contact details. Where fees are increased, Cash already purchased before the effective date is charged at the previous fees.
7. Information to be displayed — The Company displays the following on its website, the game login screen, or the purchase screen:
   • The rating under Taiwan's Regulations for the Management of Game Software Ratings — Parental Guidance 12 (輔12級; for ages 12 and over)
   • The minimum requirements for using the Service — iPhone or iPad running iOS 15 or later
   • Security devices — the Company provides no paid security device and provides account linking (Article 8) as a free security measure
   • The content, prizes, and probabilities (%) of Probability-Based Items — shown on the odds information page under Article 18, paragraph 2, together with the statement "此為機會中獎商品，消費者購買或參與活動不代表即可獲得特定商品" ("This is a chance-based item; purchasing it or taking part in an event does not mean that a specific item will be obtained"). The probability means the probability that the User, after paying, obtains the item or meets the set conditions.
8. Accounts and electronic records — An Account may be used only by the User. The Company does not use passwords (Article 8, paragraph 5), and the Company's staff (including customer support staff) will never ask a User for verification codes or other login information. The Company keeps the Account and the electronic records attached to it (such as Game Data) for 30 days after the contract ends; if the contract ended for a reason not attributable to the User, the User may apply within that period to continue using the Account and those records. If no such application is made within that period, the Company may delete them unless otherwise required by law, and deletion under Article 22, paragraph 5 and Article 26, paragraph 2 takes place after that period. All electronic records of the Service belong to the Company, which maintains their integrity, and the User has the right to use and control his or her electronic records within the Service, excluding transfer or profit-making outside the scope of the Service.
9. Unauthorized use of an Account — If the User or the Company finds that an Account is being used without authorization, it shall immediately notify the other, and the Company will verify the facts. Once confirmed, the Company may suspend the Account or change the linking information and provide it again to the User, and will immediately restrict the third party's use of the Service. From the time of the restriction, the Company will immediately ask the third party, by in-service notice, email, push notification, or another agreed method, to give an explanation; if the third party gives no explanation within 7 days of receiving the notice, the Company will restore the improperly transferred electronic records to the User or, if they cannot be restored, provide equivalent compensation agreed by the parties, and will then lift the restriction on the third party. However, the Company is not responsible for restoration or compensation if the User did not use a free security measure provided by the Company (such as account linking under Article 8) or the matter is otherwise attributable to the User. If the third party does not accept the Company's handling, the User may report the matter to the police and pursue judicial remedies. The Company charges neither the User nor the third party any fee during the restriction, and a User who makes a false report that harms the rights of the Company or a third party bears all legal liability for it. Article 7, paragraph 4, Article 8, paragraph 5, and Article 48, paragraph 3 shall not be construed as deeming all acts after logging in with an Account to be acts of the User, and do not limit the handling under this paragraph.
10. Inquiry into game history — The Company keeps each User's personal game history records for at least 30 days so that the User can inspect them; the scope of inspection is not limited to payment records and the records of purchase, use, and receipt of Cash (Mimic Cash). Payment records and other records that must be kept for a longer period under law are kept for that period. A User may apply to inspect them in writing or through the contact in Article 36, paragraph 1 (email or in-service inquiry), providing the information needed to verify identity (Account ID, linked email address, etc.); inspection is free of charge. The Company provides the records by email or other electronic means or in writing within 7 days of receiving the application. In a dispute, the records kept by the Company are not the sole basis for determination, and the same applies to Article 39, paragraph 2.
11. Maintenance and service failures — Notwithstanding Article 14, paragraph 4 and Article 15, paragraph 2, when the Company suspends all or part of the Service for planned maintenance, it posts a notice in the Service (such as on the game login screen) and on the Company's website at least 7 days in advance, except in temporary or urgent cases or for reasons not attributable to the Company. If a User cannot connect to the Service for a reason attributable to the Company, the Company will immediately correct or repair the problem, and will return any game fees or in-game items deducted during that period or, if they cannot be returned, provide other reasonable compensation.
12. Responsibility of the Company — In providing the Service, the Company maintains its systems at the level of security reasonably expected under the technological and professional standards of the time, and, if its systems or electronic records are damaged or its systems operate abnormally, restores them as quickly as possible after taking reasonable measures. If the Company breaches this obligation or a bug in the game program causes damage to a User, the Company compensates the User according to the damage suffered; however, if the Company proves that it was not at fault, its liability may be reduced. The Company charges the User no fees until the systems are repaired and operating normally. Article 22, paragraph 3, Article 32, and Article 33 do not apply to the extent that they would reduce or exempt the Company's liability under Taiwan's Consumer Protection Act, and, unless otherwise provided by law, the damages under Article 31, paragraph 3 do not include the Company's attorney's fees. The Company may decline to assist with disputes between a User and another person arising from sharing an Account or having another person make payments.
13. Operating Policy and handling of violations — The Operating Policy shall be reasonable and fair, and changes to it follow the procedure in paragraph 15 of this Article. Any part of the Operating Policy that conflicts with these Terms or deprives or restricts a User's contractual rights (other than measures under this paragraph) is void. Where facts establish that a User has violated the Operating Policy, the Company posts a notice in the Service or on the Company's website and notifies the User. For a first violation, the Company first notifies the User to correct it within a set period; if it is not corrected, the Company may restrict use according to the seriousness of the violation, and if the User violates again for the same reason, the Company may restrict use immediately. A suspension for a set period under Article 28, paragraph 1 and a temporary suspension under Article 39, paragraph 3 shall not exceed 7 days each time, and a permanent suspension or termination under Article 27 is made only on the grounds listed in paragraph 16 of this Article.
14. Complaints and objections — A User who is dissatisfied with connection quality, game management, billing, or other service quality, or who objects to a measure taken under the Operating Policy, may file a complaint or objection in writing or through the contact in Article 36, paragraph 1 (the period for objecting to a measure is as set out in Article 29, paragraph 1). The Company replies with the result within 15 days of receipt, and the extension under the latter part of Article 29, paragraph 2 and the proviso to Article 52, paragraph 2 does not apply. The same applies to reports that another user is harming the fairness of the game with unauthorized programs or the like. Email and the in-service inquiry function accept complaints 24 hours a day, and the telephone number and email are as shown at the very end of these Terms.
15. Amendment of the contract — Notwithstanding Article 3, paragraphs 3 to 5 and Article 4, paragraph 3, when the Company amends these Terms or the Operating Policy, it posts a notice in the Service (such as on the game login screen) and on the Company's website and notifies the User through the contact details the User has registered (such as a linked email address), or by in-game notification or mail if the User has registered none. An amendment made without this notice and notification has no effect. If the User does not object within 15 days of receiving the notification, the Company continues to provide the Service under the amended terms; if the User objects, the objection is treated as termination by the User (Article 26) and a refund is made under paragraph 16 of this Article. Nothing in these Terms shall be construed as allowing the Company to change the content of these Terms unilaterally.
16. Termination and refunds — A User may terminate the contract at any time. If a User has not logged in for 1 year or more, the Company may ask the User to log in within a period of at least 15 days and may terminate the contract if the User does not log in within that period. Notwithstanding Article 5, paragraphs 4 and 10, Article 27, and Article 28, paragraph 1, the Company may terminate the contract immediately (including by permanent suspension), after notifying the User through the registered contact details or by in-game notification, only if any of the following applies:
    • The User maliciously attacked or damaged the Company's systems using any system or tool
    • The User played by using unauthorized programs, viruses, or bugs in the game program, or by any other method contrary to the normal settings of the game or to fairness and reasonableness
    • The User paid for Cash or Paid Content by impersonation, fraud, or other false or improper means
    • The User violated the Operating Policy 3 or more times for the same reason and did not correct the violation after being notified under paragraph 13 of this Article
    • A judicial authority found the User to have engaged in an unlawful act
    If the Company's finding of these facts is wrong or cannot be proved, the Company compensates the User for the resulting damage. When the contract ends (including by rescission or termination), the Company, after deducting necessary costs, refunds unused paid stored-value Cash (Article 35, paragraph 6) or game fees within 30 days after the contract ends, in cash, by reversal of the card payment, by bank transfer, or by a method agreed by the parties (including the Open Market refund procedure under Article 45, paragraph 6). The fee under Article 35, paragraph 2 is deducted only to the extent that it does not exceed the necessary costs actually incurred for the refund, and Article 26, paragraph 4 and Article 28, paragraph 3 do not restrict this refund. However, no costs whatsoever are deducted where the contract is rescinded under paragraph 5 of this Article. Where supplementary information is genuinely necessary for the refund, the Company will notify the User to provide it; these Terms do not separately change the date from which the statutory refund period runs.
17. Discontinuation of the Service — In addition to the notice under Article 30, paragraph 1, the Company notifies Users through their registered contact details. If the Company fails to give the notice and notification at least 30 days before the end date, it refunds unused paid stored-value Cash or game fees without deducting necessary costs and provides other reasonable compensation.
18. Governing law and jurisdiction — Notwithstanding Article 37, the mandatory provisions of Taiwan law on consumer protection (the Consumer Protection Act, the Taiwan Provisions, etc.) are not excluded. A User may bring an action before the Taiwan court for the place where the consumer relationship arose (Article 47 of the Consumer Protection Act), and these Terms do not exclude the application of Article 28, paragraph 2 and Article 436-9 of Taiwan's Code of Civil Procedure.
19. Review of the Terms — The Company posts these Terms on its website and on the initial screen of the Service so that Users can review their entire content for a reasonable period before agreeing, and nothing in these Terms shall be construed as requiring a User to waive that review period (Article 11-1 of Taiwan's Consumer Protection Act). Cash purchased for payment has no expiration date (Article 40, paragraph 3).
20. Language — The Company provides Users residing in Taiwan with the Traditional Chinese version of these Terms (服務條款). For Users residing in Taiwan, where the Traditional Chinese version and a version in another language differ, the Traditional Chinese version prevails (Article 44, paragraph 4).
21. Personal information — Matters under Taiwan's Personal Data Protection Act are governed by Section 14 of the Privacy Policy, and the Company does not use or disclose a User's personal information beyond the scope of the purpose of performing the contract.

Addenda

Addendum (August 26, 2026)
These Terms take effect on August 26, 2026.

Addendum (October 1, 2026)
Article 1 (Effective Date) These Terms take effect on October 1, 2026.
Article 2 (Transitional Measures) Changes that are unfavorable to Users who entered into the use contract before these Terms take effect (such as the calculation of refundable Cash under Article 35, paragraph 6) apply to such a User from the earlier of the date on which the User agrees to the revised Terms and the date on which 30 days have passed since the date of the announcement of these Terms. Until then, the previous Terms apply.
Reasons for revision: specifying the scope of refundable Cash and the order in which Cash is used (Articles 2, 24, 26, 28, 30, and 35); the expiration of paid Cash and the retention of Game Data of long-unused accounts (Articles 10 and 40); clarifying the relationship with Open Market refunds (Article 45); supplementing the provisions on cancellation of payments by minors and on Users residing outside the Republic of Korea (Articles 6 and 25); clarifying the scope of numerical adjustments (Article 16); revising the matters subject to objection and the method of compensation (Articles 29 and 39); clarifying the scope of refunds upon termination of the Service (Article 30); the order of precedence of language versions (Article 44); supplementing the special provisions for Users residing in Japan and Canada (Quebec) (Articles 53 and 54); establishing special provisions for Users residing in Taiwan (Article 55); and revising defined terms (such as Term-Based Products) and the citation and notation of articles.

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